Privacy Policy

1. Information We Collect

Information You Provide Directly

When you download our software, request a trial license, or contact us through our website forms, we may collect:

• Full name
• Email address
• Company or organization name
• Job function or title
• Phone number (optional)
• Geographic region
• How you heard about us (referral source)
• Message content (contact form submissions)
• Product interest selection

Information Collected Automatically

When you visit densedefense.com, our infrastructure provider Cloudflare may automatically collect limited technical data as part of standard CDN and security operations:

• IP address (for security and bot management purposes)
• Browser type and version
• Pages visited and referring URL
• Date and time of access
• Country of origin (derived from IP address)

Information Our Software Does NOT Collect

2. How We Use Your Information

We use the information collected through our website for the following purposes:

• To fulfill download requests and deliver trial license keys
• To respond to your inquiries and contact form submissions
• To send product-related communications (updates, security advisories, release announcements)
• To understand which products and features are of interest to prospective customers
• To improve our website and user experience
• To protect our website from abuse, fraud, and security threats

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We do not sell your personal information. We may share limited information with the following categories of service providers, solely to operate our website and business:

• Cloudflare, Inc. -- CDN, DNS, DDoS protection, email routing, and serverless compute (Workers). Cloudflare processes requests to our website and handles email delivery through Cloudflare Workers and MailChannels. Cloudflare may collect standard web analytics (page views, request counts, geographic distribution) as part of its service. See Cloudflare's Privacy Policy.
• MailChannels -- Transactional email delivery (via Cloudflare Workers integration). MailChannels processes email addresses and message content for the sole purpose of delivering emails on our behalf.

We may also disclose information if required by law, subpoena, court order, or government request, or if necessary to protect our rights, property, or safety.

4. Data Storage and Security

Information collected through our website forms (download gates, contact forms) is stored in Cloudflare R2 object storage, located in United States data centers.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• HTTPS/TLS encryption for all website communications
• Access controls limiting data access to authorized personnel
• Infrastructure-level protections provided by Cloudflare (DDoS mitigation, WAF, bot management)
• No storage of payment card information (we do not process online payments)

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

DenseDefense does not use cookies for advertising, tracking, or profiling purposes. We do not use Google Analytics, social media tracking pixels, retargeting networks, or any third-party advertising technologies.

Cloudflare Cookies

Cloudflare may set a __cf_bm cookie on your browser for bot management purposes. This cookie is:

• Set by Cloudflare, not by DenseDefense
• Used solely to distinguish human visitors from automated bots
• A session cookie that expires when you close your browser (or within 30 minutes of inactivity)
• Not used for advertising or cross-site tracking

DenseDefense does not set any first-party cookies. We do not use local storage or fingerprinting technologies for tracking purposes.

6. Your Rights

General Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a portable copy of your data

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information, including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information

DenseDefense does not sell or share personal information as defined by the CCPA/CPRA. We do not use personal information for cross-context behavioral advertising.

European Economic Area / United Kingdom (GDPR)

If you are located in the EEA or UK, you may have rights under the General Data Protection Regulation (GDPR), including the rights listed above plus the right to lodge a complaint with a supervisory authority. Our lawful basis for processing personal information is legitimate interest (operating our business and responding to inquiries) and consent (where you voluntarily submit information through our forms).

Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days (or within the timeframe required by applicable law).

7. Children's Privacy

DenseDefense products and services are designed for business and government use. Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites (for example, documentation references, compliance framework sources, or service provider pages). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website you visit. Inclusion of a link does not imply endorsement by DenseDefense.

9. Data Retention

We retain personal information collected through our website for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Contact form submissions: Retained for the duration of the business relationship plus 3 years, or until you request deletion
• Download form submissions: Retained for the duration of the business relationship plus 3 years, or until you request deletion
• Cloudflare analytics data: Retained per Cloudflare's data retention policies (typically up to 30 days for detailed logs)

When personal information is no longer needed, we will securely delete or anonymize it. You may request deletion of your data at any time by contacting [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.